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Client Support Executive

This job has expired, and cannot be applied for.

Posted By: Margaret Steel Career Resources
Address:
- 86 George Street
- Edinburgh
Contact: 0131 225 6009
Date Posted: 1st Dec 2008
Salary: £16,000 - £17,500
Location: Edinburgh (City Centre)
Reference Code: P2958
Views Since Posting: 142
Full Description:

MSCR are seeking a Client Support Executive to work for a leading asset management and securities company based in Edinburgh. The role holder will be responsible for handling and resolving all complaints received to the highest standards and within the regulatory requirements.

Other duties include;
Ø Maintaining ongoing complaint cases administration
Ø Identifying trends and possible weaknesses in procedures
Ø Actioning and respond to internal communications
Ø Liaising with other departments when necessary
Ø Ensuring that case data is accurately recorded

Experience required;
Ø Client focus and results delivery
Ø Accuracy and attention to detail
Ø Managing risk
Ø An understanding of Financial Services, preferably investment operations
Applicants should be able to demonstrate a successful track record of responding to customer enquiries in a similar financial services environment

We act as an employment business for the provision of temporary staff and as an employment agency for permanent staff.