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Commercial Operations Executive

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  • Posted By: Office Angels
  • Address:
  • Date Posted: 18th Nov 2009
  • Salary: GBP per annum
  • Location: Stirling (FK7)
  • Reference Code: JSP161878/1252508
  • Views Since Posting: 75
  • Full Description:


We are currently recruiting for a Commercial Operations Executive on behalf of our well known client in Stirling. This post will be temporary initially for 3 months however the temporary candidate will have the opportunity to be interviewed for this position on a permanent basis. We are therefore looking for applicants who can commit long term.

Duties:
Responsibility for the recording on CRM of all inbound communications from business customers via marketing campaigns
Responsibility to ensure all sales orders and invoice requests are processed in accordance with agreed guidelines and deadlines
Manage the internal & external service desk including query resolution
Supervise a team of Administrators including including regular meetings, development & training, and quarterly reviews
Provide regular standard and ad-hoc reporting 
Develop and make recommendations for system guidelines, business rules, processes and procedures to ensure the organisation is operating best commercial practise and meeting statutory and legal obligations
Work closely with Finance to manage the CRM and Line 500 integration processes
Work with other departments on cross functional projects & initiatives to improve processes that increase customer satisfaction
Manage the creation of Web entries 
Contribute towards monthly department reports
Contribute towards campaign planning and attend regular reviews
Support the annual business planning process

Skills/Qualifications Required:
Significant post qualification experience, ideally involving some financial experience
Graduate level or equivalent (Business related or Marketing Honours Degree preferred)
Excellent MS Office skills - advanced user of Excel
Previous experience with CRM/Finance systems and databases preferred
Excellent planning, analytic and problem solving skills
Process & procedure orientated
Good communication, interpretation and advisory skills with internal & external customers
Ability to prioritise work in order to meet deadlines
Aptitude to develop and learn - Sage CRM and other systems

Hours: 9am- 5pm

Salary: Up to £20,000 p.a depending on experience

Applicants must have the experience outlined to be considered for this post.

Please note that due to the number of responses currently being received only suitable applicants for this post will be contacted directly.

INTERESTED? APPLY NOW!

Office Angels are only able to process applications from candidates who are currently resident and eligible to work in the UK. Office Angels is an equal opportunities employer.

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