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Senior Customer Service Professionals View Job details:
| Posted by: | First People Solutions Group Ltd |
| View all jobs from First People Solutions Group Ltd | |
| Address: | 33 Bothwell Street G2 6NL |
| Contact Details: | 0141 270 5000 |
| Date Posted | 16th May 2008 |
| Reference Code: | 0805-24 |
| View Since Posting: | 132 |
| Salary: | £15000 - £15500 per annum |
| Vacancy Location: | Glasgow |
| Full Description: | |
| Senior Customer Service Professionals Glasgow City Centre £15,500 Senior Customer Services Advisors are required to support one of our clients a rapidly growing global organization also, the world's largest independent third party transaction processor, providing financial services institutions with tailored solutions for in-house or out-sourced transaction processing. This is an excellent opportunity to develop your career within a progressive, dynamic and forward thinking organization dedicated to you and your success. You will spend 30-40% of your time coaching and assisting other advisors and the rest of your time conducting the requirements of the advisor role. You will be providing excellent levels of customer service to new customers who have queries about accounts, balance transfers, card issues and other features. These calls are inbound. You will provide a quality experience and promote additional products to customers. Working in a city centre location you will work 5 days out of 7 and 37.5 hours per week - shift patterns will be between 8am and 10pm. Key Requirements "Confident telephone manner "Proven track record in customer service and sales (up-selling/cross selling) "Previous Senior Advisor/ Coaching experience "Excellent keyboard skills, and good PC literacy "Ability to work in a fast paced environment and multi-task to achieve excellent results "Enthusiasm and dedication to success and achieving targets "Experience of the financial services would be beneficial, however full training is given "Start dates in June and July 2008 If you would like more details about this role and to apply please contact Chris Bonner on 0141 270 5002 or send your cv to dwilson@fpsg.co.uk |
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