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Collections Advisor

Reed Employment Jobs


Posted by: Reed Employment
View all jobs from Reed Employment
Address: 105 Hope Street
Glasgow
G2 6LL
Contact Details: 01412214566
Date Posted 16th May 2008
Reference Code: SCBPFC
View Since Posting: 234
Salary: 14200-18000
Vacancy Location: Glasgow
G51 1PR
Full Description:
Part time and Full time Available £14200 - £18000

Excellent opportunity to work for a leading financial organisation. Working as part of a small-dedicated team, and reporting to the collections Team Leader, you will make contact with debtors on a daily basis by both telephone and written communication to discuss reasons for non-payment whilst negotiating repayment terms. You should be an excellent communicator with a professional telephone manner and good keyboard skills.

Responsibilities Include:

• Telephone debtor at home or work to investigate reasons for non-payment and to arrange repayment plan.
• Prepare and issue relevant correspondence to instigate communication with debtor and facilitate payments to the account.
• Review ‘Promises to Pay’ from debtors in order to allow proactive action to be taken with regard to non-payers.
• Discuss problem debtors with Collection Team Leader, to agree relevant action.
• Complete daily work schedules.
• Log and maintain a summary of customer conversations for reference purposes.
• Highlight problem issues in relation to continuous non-payers to the Collections Team Leader in order that appropriate action can be taken.
• Review and revise procedural information on a regular basis to ensure that telephone calls are both professional and productive.
• Other ad hoc duties.

It is essential that you have experience within a contact centre working in a targeted environment. In addition you should have a professional telephone manner and be an assertive individual with strong influencing skills. You also need to possess the ability to remain calm and focused when negotiating with customers.