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Senior Advisor
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- Posted By: First People Solutions Group Ltd
- Address:
- Contact: 0141 270 5000
- Date Posted: 28th May 2008
- Salary: £15500 per annum
- Location: Glasgow
- Reference Code: 0804-263mz
- Views Since Posting: 59
- Full Description:
Senior Customer Service Advisors
Glasgow City Centre
Start in April!!
£15,500
Senior Customer Services Advisors are required to support one of our clients, the worlds largest independent third party transaction processor, providing financial services institutions with tailored solutions for in-house or out-sourced transaction processing.
This is an excellent opportunity to develop your career within a progressive, dynamic and forward thinking organization dedicated to you and your success.
You will spend 30% of your time coaching and assisting other advisors and the rest of your time conducting the requirements of the advisor role.
You will be providing excellent levels of customer service to new customers who have queries about accounts, balance transfers, card issues and other features.
These calls are inbound. You will provide a quality experience and promote additional products to customers.
Working in a city centre location you will work 5 days out of 7 and 37.5 hours per week - shift patterns will be between 8am and 10pm.
Key Requirements
Confident telephone manner
Proven track record in customer service and sales (up-selling/cross selling)
Previous Senior Advisor/ Coaching experience
Excellent keyboard skills, and good PC literacy
Ability to work in a fast paced environment and multi-task to achieve excellent results
Enthusiasm and dedication to success and achieving targets
Experience of the financial services would be beneficial, however full training is given
Start date 28th April 2008
If you would like more details about this role and to apply please contact Michelle ZIkmann on 0141 270 5002 or send in your cv to mzikmann@fpsg.co.uk
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