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Housing Allocations Assistant

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  • Posted By: Hays - Construction & Property
  • Address:
  • Contact:
  • Date Posted: 13th Jun 2008
  • Salary: £8 - £9 per hour
  • Location: Dundee
  • Reference Code: 101844
  • Views Since Posting: 121
  • Full Description:

    My client, based in Dundee, is looking for a full-time member of staff to join their team on an ongoing temporary contract.

    The role is to assist in the provision of all aspects of the application, allocation and rent arrears recovery processes provided by the Lettings and Rent Recovery Contact Centres and where required, provide a door to door daytime rent and community charge collection service to elderly and disabled tenants citywide.

    Main duties will be:

    * Provide an effective reception service to callers to the Contact Centre
    * Assessing/classifying all housing/transfer applications and placing them into appropriate categories.
    * The input of all application details to the computerised House Letting System.
    * As necessary, undertake rent arrears checks for housing/transfer applicants
    * As required, issue information requests to applicants, following up cases who do not respond
    * Visit, if required, frail elderly tenants and assess their housing needs
    * Carry out rent arrears procedures for both current and ex/former tenants including contacting by phone, home visits, giving advice, initiating legal action and processing abandonment's
    * Assist with all administrative duties

    The ideal candidate will have:

    * 4 Standard Grades at level 3 or above, or equivalent including Maths and English
    * Knowledge of the housing service
    * Written and oral skills, good communication skills and be customer orientated
    * Cash handling, repairs management and void management systems experience
    * Organisational abilities , administrative abilities and keyboard skills.

    They should be flexible, reliable, approachable and be able to work with minimal supervision.

    For full details and/or a confidential discussion, please do not hesitate to contact me.

Recruiters

Change Recruitment
Hays
Veolia
Friedheim International
Energen Personnel
St Margaret of Scotland Hospice
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