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Customer Service/Technical Support
This job has expired, and cannot be applied for.
- Posted By: Change Recruitment
- Address:
- Contact: 0141 226 1220
- Date Posted: 18th Jun 2008
- Salary: £13500 - £14500
- Location: Glasgow
- Reference Code: 35133
- Views Since Posting: 104
- Full Description:
NEW VACANCY - CUSTOMER SERVICE!
Do you enjoy providing customer service?
Are you interested in the latest mobile phone technology?
Then this position will be ideal for you!!!!
Position: Inbound Customer Service/Technical Support
Location: Inchinnan Business Park (near Glasgow Airport)
Contract: Temp – Perm after a 13 week probationary period
Salary: £13500 rising to £14500 after successful completion of probationary period
Pay: Weekly
Hours: Mon – Fri, shifts between 8am – 8pm
Duties:
You will be required to answer inbound calls from 3G customers regarding their mobile phone handsets.
The types of calls you may experience include:
- Bounce calls, phone returned to customer and still doesn’t work
- Accessories, phone sent back with e.g. battery missing
- Out of Warranty, customer is charged for repair as it is out of
warranty
- Beyond economical repair, cannot be fixed due to e.g. water damage
- Technical support calls, ranging from issues with internet, to
problems texting
Skills & Experience Required:
- Previous customer service experience within a contact centre
environment
- A general interest in mobile phones
- Good knowledge of 3G mobiles and the technology behind them
Start Date: ASAP
If this role is of interest to you please call Catrina Short immediately on 0141 566 4966 or respond to catrina.short@trgrecruitment.net.
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