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Customer Services Manager - Contract
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- Posted By: First People Solutions Group Ltd
- Address:
- Contact: 0141 270 5000
- Date Posted: 4th Jul 2008
- Salary: £25000 per annum
- Location: Glasgow
- Reference Code: 0806-391
- Views Since Posting: 59
- Full Description:
Customer Services Manager (Maternity Cover)
Location: Pollokshields
Salary: circa £25,000
Working hours: 35 Hours per week - Monday to Friday, 9am to 5pm
Benefits Package: Annual performance related bonus, share save scheme, free parking and other attractive benefits
Applicants should be availble to start no later than 31st July 2008
Reporting to the Customer Focus, Marketing and Regulation Director, you will be responsible for leading, motivating and managing a team of Customer Service Business Co-ordinators and Advisors (approx 60 heads) to ensure that departmental objectives are achieved and agreed service levels are met. You should be highly motivated and have strong people management skills.
Responsibilities include:
"Review and plan team workloads to ensure the continuous delivery of agreed service levels.
"Ensure that the recruitment, training and development of Customer Service Advisors are to the required standard and are appropriately trained to achieve service levels.
"Review and assess individual and team performance on a regular basis to ensure objectives are achieved.
"Motivate individuals and team to encourage ongoing achievement of results, good morale and low labour turnover.
"Communicate and liase with team members, other departments and the management team to facilitate effective communication of relevant issues within the department and with other areas of the business.
"Produce relevant and concise management information - e.g. Key Business Indicators.
"Adhere to HR policies and procedures ensuring a fair and consistent approach to managing staff is adopted all times.
"Process and compile payroll for Customer Focus Department.
"Carry out monthly 1-2-1s, team meetings and support for Business Co-ordinators.
"Authorise refunds from £1000 - £5000 and Chaps Payments
"Ensure that departmental budgets and headcounts are adhered to.
Ideally you will have experience in a customer service environment (preferably within a call centre) together with excellent management skills. In addition you will have the ability to make accurate decisions and will have well-developed problem solving techniques. An excellent communicator with strong influencing skills, you should be able to work well with your team but also have the ability to work on your own initiative.
CONTACT DETAILS
Contact Name: Scott McKinnon
Direct Dial: 0141 270 5002
ABOUT FIRST PEOPLE SOLUTIONS GROUP
First People Solutions is Scotland's largest independent recruitment and HR services organisation. We set out in 1999 to Create an outstanding 'People' focused business that would envelop the Recruitment needs of 'People' focused organisations in the UK. We would not only compete with the industry but surpass our competitors for growth, client base, services and profitability whilst providing an organisation that has employees' at its very heart.
With our vast number of clients we have outstanding opportunities for candidates. Our team of highly experienced consultants are on hand to guide you through every stage of the recruitment process and offer invaluable advice and knowledge in your dedicated market sector.
Our results speak for themselves; Organic growth of 55% year on year and established branch locations in Glasgow, Edinburgh, Aberdeen, London City and Surrey. We employ over 110 staff and due to the recent £4million acquisition of Tudor Personnel we expect revenues in 2006 to hit £35million. Last year our achievements were recognised by being finalists in two National Business Awards. To complete our UK network further branch openings are planned in Manchester and Leeds.
First People Solutions Group operates as a Recruitment Agency in providing permanent job-seeking services and as a Recruitment Business in providing temporary and contract job-seeking services.
FIRST PEOPLE SOLUTIONS GROUP ARE AN EQUAL OPPORTUNITIES EMPLOYER
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