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Complaints Handler+ Relocation to Isle of Man + £excel...View Job details:
| Posted by: | First People Solutions Group Ltd |
| View all jobs from First People Solutions Group Ltd | |
| Address: | 33 Bothwell Street G2 6NL |
| Contact Details: | 0141 270 5000 |
| Date Posted | 27th Aug 2008 |
| Reference Code: | 0807-149 |
| View Since Posting: | 29 |
| Salary: | £17000 - £20000 per annum |
| Vacancy Location: | Glasgow |
| Full Description: | |
| Specialist Complaints Handler Job profile - This is a unique opportunity to join a leading Global Wealth Management company as a Specialist Complaints Handler. Based in the Isle of Man, you will have the opportunity to use your skills and experience in this field to provide a world class service to a diverse base of clients. You will take ownership of escalated complaints that operational areas are unable to resolve and negotiate with clients to reach mutually agreeable settlements. Acting as the key point of contact you will manage the relationship with both external clients and stakeholders, providing clear explanations by telephone and in writing. Our client is committed to delivering the best and a full relocation package is available to support the right candidate for this role. Company Information - Our client is a highly prestigious global Wealth Management Bank. They are one of the first financial services organizations to bring all major Wealth Management services under one umbrella. Serving affluent, high net worth and intermediary clients worldwide, this is one of the most exciting places to be in the financial services market right now. Experience & Qualifications - A background in complaints handling would be advantageous for this role and the ideal candidate will have experience of delivering high quality customer services in the financial services sector. You will be a strong negotiator and have exceptional interpersonal and influencing skills. An ability to thrive in a busy and challenging environment whilst being able to analyse and break down complex issues is required, as is being naturally self motivated and keen to develop. Benefits - Our Client provides an exceptional benefits package that is second to none in the industry and includes private healthcare, generous holidays, exceptional pension and annual bonus. Location: Isle of Man Salary: £17,000 - £20,000 Additional Benefits: Full relocation package available Apply online or call Nikki Marquer to discuss the role in more detail Contact Details Contact Name: Nikki Marquer Direct Dial: 0141 270 5002 ***SCOTTISH RECRUITMENT AWARDS WINNERS*** Recruitment Manager of the Year 2008 Large Recruitment Agency of the Year 2007 Permanent Recruitment Consultant of the Year 2007 Recruitment Manager of the Year 2007 ***SCOTTISH HERALD NEWSPAPER AWARD WINNER*** Recruitment Consultancy of the Year 2007 FPSG (First People Solutions Group) is an award winning recruitment and HR consultancy offering businesses and candidates total solutions for their recruitment requirements. We specialise across a variety of industries including Accountancy & Finance, Banking & Financial Services, Call & Contact Centre, Information Technology, Office & Business Support, Commercial, Legal, Retail, Insurance, Sales & Marketing, HR, Public Sector and Procurement. FPSG also incorporate brands First People Care Solutions servicing the Health and Social Care markets and TEC Group, servicing the Technical, Engineering, Construction and Aviation markets. FPSG is one of the UKs fastest growing companies achieving 48th position in the 2007 Sunday Times Virgin Fast Track 100, and is proud to be IIP and ISO accredited. FPSG operates as a recruitment agency in providing permanent job-seeking services and as a recruitment business in providing temporary and contract job-seeking services. * Glasgow (HQ) * London * Edinburgh * Surrey * Manchester * Leeds * Bristol * www.fpsg.co.uk FPSG IS AN EQUAL OPPORTUNITIES EMPLOYER * * |
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