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Sales Administrator
This job has expired, and cannot be applied for.
- Posted By: Tiro Recruitment
- Address:
- Contact: 01224 630222
- Date Posted: 2nd Oct 2008
- Salary: Excellent +
- Location: Aberdeen
- Reference Code: 86.001
- Views Since Posting: 83
- Full Description:
Customer Sales Administrators
The hours of work are 37.5 per week, typically 8:30 - 5:00, Monday to Friday, though this can be flexible to cover an 8:00 start on a rota to meet branch needs.
The role is permanent.
The salary range for the role would be £15,475 - £19,243, depending on the level of sales and customer service experience the candidate can demonstrate. There is a bonus, paid quarterly, based on company performance.
POSITION PROFILE
JOB TITLE: Customer Service Administrator
PURPOSE: To increase profitability through effectively managing individual sales enquiries, order management and customer service interactions in the branch through the inbound sales channel. Ensure that customer service levels and trading integrity are maintained through all customer interactions. To assess customer needs and use product knowledge and sales skills to serve the customer effectively.
KEY RESPONSIBILITIES
Customer Service
• Respond to customer queries and requests for information
• Respond to customer complaints
• Manage customer expectations and provide excellent levels of customer service
Sales Processing
• Prompt and accurate processing of inbound sales enquiries
• Ensure that pricing strategies adhered to
• Promote products in cross-sell and up-sell opportunities appropriately
• Manage and handle credit notes
Order Management
• Take customer orders and input details into the system
• Assist management and credit control in collecting overdue accounts
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