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Quality Assurance Specialist

This job has expired, and cannot be applied for.

Posted By: Change Recruitment
Address:
Contact: 0141 226 1220
Date Posted: 8th Sep 2008
Salary: negotiable depending on experience
Location: Central Region
Reference Code: 44227
Views Since Posting: 180
Full Description:

Working as part of the training management team of this large company you will have overall responsibility to champion new quality management opportunities within the training field from proposition to adoption.

Reporting in to the Head of Customer Services Training you will provide specialist support through taking ownership of all quality management aspects of the various training cycle related processes. You will ensure service excellence is maintained through the maintenance and implementation of the required quality processes related to the design, delivery and evaluation of training needs across the company.

Responsibilities will include:
* Quality Assurance - a certificate in Quality Management or alternative degree would be desirable
* Service Development - you should have the ability to conduct analysis drawn from the findings of training delivery evaluations; and drive and maintain contact quality and service delivery improvement plans.
* Data Analysis and Reporting
* Stakeholder Management
* Quality Management System - own, manage and evolve the quality management system.

Some travel between sites will be required in this role. Contact centre/media/retail related experience could be beneficial in this role. This is a new role created through recent restructure of this diverse training function, and provides an excellent opportunity to to become involved in the strategic direction of this dynamic organisation through quality training.

The client is looking to move quickly in this application process. Please apply now to avoid missing the CV selection process.

Change Recruitment Group operates as a Recruitment Agency in providing permanent or contract job-seeking services and as a Recruitment Business in providing temporary job-seeking services.